Mandatory Unboxing Video Requirement
A clear and uninterrupted unboxing video is mandatory for all return and exchange requests.
The video must clearly show:
- The sealed outer package
- Shipping label
- Complete parcel opening process
- Product received
- Visible defect, damage, or incorrect item (if applicable)
The recording must begin before opening the package and continue until the product is fully visible.
Requests submitted without a valid unboxing video will not be eligible for return, exchange, or refund.